Shipping policy

SHIPPING AND DELIVERY

We use UPS, FedEx, DHL, and USPS for deliveries. We are not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 15 business days for delivery. Express Courier can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 1 to 2 business days.

The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the courier's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com.

We do not accept Collect shipments for online orders. All shipping charges are charged at the time the order is placed online.

Any order received after 2PM CST will not ship until the following business day.
 

INTERNATIONAL CUSTOMERS & ORDERS

Please be advised that we run three warehouses located inside the USA. Products listed as "IN STOCK" could be at any of these warehouses. If your order contains items that are split among these warehouses we will combine all line items into one single location. Doing this saves you multiple customs fees as your order will arrive in a single shipment. Please understand this is our policy and we only ship international orders "complete". Your order could very well have an extra delay while the combining process is completed. Delays typically range 3 business days but could extend up to 7 business days depending on how many warehouse transfers are needed to get your order into a single location.
 

Please note: International customers are responsible for all import fees including taxes and brokerage fees.