Frequently Asked Questions
How do I know if an item I want to purchase is in stock?
FTSpeed uses a real-time inventory system to monitor current inventory levels. We pride ourselves on our efficient logistics and quick turnaround time. If an item is labeled "In Stock" on our website, you can have confidence we have the item on hand ready to ship from our warehouse. If you purchase before 3PM EST, your order will ship same day. Please note, if you place an order on an in-stock item AFTER 3PM EST, your order will ship the next business day. If an item is in transit to our facility, on backorder with the manufacturer, or out of stock, the product page will show the item as ""Out of Stock" with an estimated ship date.
What happens if an item I purchased is not in stock?
If an order is placed for a product that is labeled "Out of Stock," we will keep the order in our system and ship the item as soon as it becomes available. If a product is out of stock, it will be backordered in our system and ship as soon as it is back in stock. Additionally, some items are available directly from the Manufacturer and will shop directly to you. Should you have any questions about the status of the order, or if you need to change or modify the order at any time, please Track Your Order via your account or contact our customer service department at 888-885-2002 for assistance.
How do I redeem a coupon code?
If you have a coupon, you may redeem it in your shopping cart. Simply enter the coupon code and hit "Apply". You will see the discount amount deducted from your total amount on qualified item(s).
Is my part covered by a Warranty?:
All parts are covered only by the Manufacturer's Warranties and/or Guarantees.
Is shipping really free?
For orders over $199 in the contiguous US lower 48 states (Excluding Alaska, Hawaii and Puerto Rico), shipping via ground shipping is FREE!!! Some parts require additional handling charges due to size or weight. Free truck freight shipping is to the closest Terminal. There is an extra charge for delivery to your residence.
How long does it take to ship my order?
If you place your order on an in-stock item and order before 3PM EST, your item will ship same day. If your item is in-stock and you order AFTER 3PM EST, your item will ship the following business day. Please note we only ship Monday – Friday. Additionally, during and after holiday periods, it may take a little bit longer. Please take note of the USPS and UPS/FedEx holiday schedules, as well. Our team is always working to get you your products to you as soon as possible.
Is Next Day Shipping available?
A. Yes, on in-stock products. Next day air starts after it is processed (payment approved) and shipped. Expedited shipping is not guaranteed as unforeseen circumstances may occur.
How will I know if my order has been shipped?
Follow your order every step of the way. Simply use the Track My Order page on our site. Enter your information and see real-time tracking information regarding your order. Additionally, you will receive e-mail notifications regarding your order. Please make sure that these e-mails are not going to your SPAM inbox. Additionally, if you choose to unsubscribe from these emails, you will need to be manually re-subscribed to be alerted about the status of your order. These are separate from Marketing emails. If you need to be unsubscribed from Marketing emails, you can do so at the bottom of any promotional email OR contact Customer Service for assistance.
Can I cancel my order?
If the item you ordered was in stock at the time you placed your order, chances are you will not be able to cancel your order after you've placed it. Our system sends that order immediately to ship. If your order isn't in stock and hasn't shipped, please contact Customer Service. Orders that have already shipped cannot be cancelled, and you will need to begin our RMA process by contacting Customer Service to have the item returned.
What should I do if I received the wrong item?
If you think you've received the wrong product, please double-check the part number on the product label with the part number listed on your packing slip. If those numbers do not match, please contact one of our customer service representatives before opening or using your product. We recommend you have your order number and product packaging on hand to expedite your call. Do not discard any of the parts as these items will be needed in order to qualify for a return and/or replacement shipment.
What happens if my item proves defective after installation?
If you recently purchased a product from FTSpeed and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance in identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage. Please note, FTSpeed will not compensate for labor or loss of use.
Does FTSpeed.com price match?
FTSpeed proudly offers a 110% Price Match Guarantee. If you find a lower price for the same product on a competitor’s website, we will gladly match that price and beat them by 10% of the difference. Please note, the product must be in-stock and we must price match before you place your order. As always, if you have questions about a product or need installation support, assistance from our friendly customer service department is available Monday through Friday 8am - 5PM MT.
Does FTSpeed.com charge sales tax?
FTSpeed is in compliance with current Nexus tax laws and, thus, your order may be taxed accordingly.
My product came with foreign instructions. What should I do?
Unfortunately and sometimes awesomely, some of the products we sell do not include English-language or US-specific instructions. The type of user instructions included with a product is determined solely by the manufacturer and is out of our control. In such cases, we do our best to provide supplemental information about the product in question. If you would like additional instructions or installation support, please contact our customer service department for assistance.
Loyalty Program FAQ
1. When do loyalty points expire?
Points will expire within one year of the earning date.
2. Do orders placed over the phone receive loyalty points automatically?
No, orders placed over the phone will not receive loyalty points.
3. What happens to my points if I cancel an order?
For orders cancelled in full, purchase points will be deducted from your account. Any rewards used on a cancelled order will be returned.
4. How are points handled for orders with partial cancellations?
For orders with partial cancellations, purchase points will be deducted from your account.
5. What if I return an order?
When your return an order, the points you receive for that purchase will be deducted from your account. Any rewards used will be added back within 30 business days if you return your order in full.
6. What happens if I return or cancel an order in part, and used rewards on that order?
You will not get your points back for rewards used unless your order is cancelled or returned in full. Rewards dollars are prorated and partial points will not be refunded.
7. Do multipliers apply to all transactions?
No, multipliers only apply to purchases.
8. When will I receive my birthday reward?
If your birthday is within the next 30 days, your reward will be granted with a delay of up to 30 days.
9. Are there one-time rewards for account creation and social media actions?
Yes, account creation, liking on Facebook, and following on Instagram are one-time only occurrences for rewards.
10. Can I share my rewards with others?
Sharing codes or rewards is allowed, but your account will deduct the points.
11. When are points for purchases applied to my account?
Points for purchases will not be applied until the order is marked as paid.
12. When are points for rewards deducted from my account?
Points for rewards will be deducted once you select "Checkout."
13. How are points for reviews handled?
Points for reviews will only be granted for quality reviews on verified purchases that are submitted through the post-purchase review email. Reviews for items not yet received, containing profanity, or lacking adequate content will be denied and not receive points. Points will not be approved for items that were not purchased through our site.
Conditions of Use
By visiting or purchasing from FTSpeed.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.
FTSpeed can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However, any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.