Returns & Cancellation Policy

    *All orders may be subject to a 10% restock fee*

    CANCELING AN ORDER

    If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

    • Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing Sales@ftspeed.com to have the item returned.
    • If your order isn't in stock and hasn't shipped, please email Ftspeed at Sales@ftspeed.com to request cancellation.

    SHIPMENT REFUSALS

    If you refuse a package, an $21 service fee and any additional shipping charges will be deducted from the refund. This will also delay the refund process.

    If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

    • You will need to begin our Return Merchandise Authorization (RMA) process by emailing Sales@ftspeed.com to have the item returned.

    Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

    ADDRESS CHANGE REQUEST

    If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $21 plus any additional shipping charges (customer responsibility).

    UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

    DEFECTIVE ITEMS & ITEM WARRANTIES

    Ftspeed does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. Ftspeed shall not be liable for any incidental or consequential damages as a result of product defects. Ftspeed does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

    We are here to assist you should you have a defective or warranty issue. Please email us at Sales@ftspeed.com.

    RECEIVED THE WRONG PRODUCT

    If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to Sales@ftspeed.com within 5 business days from the time of delivery.

    You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

    We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

    MISSING PARTS

    If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer's packaging to our Customer Success Department at Sales@ftspeed.com. 

    Do not install/attempt to install anything with incomplete parts.

    All missing parts must be reported to customer service within 5 Business days.

    LOST OR STOLEN PACKAGES

    It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery. Ftspeed is not responsible for any packages delivered to an incorrect address due to customer error.

    Missing packages that show delivered must be reported to Ftspeed within 24 hours. If the package shows delivered, and you did not receive it Ftspeed will request a police report be filed immediately. Submit a copy of the police report to Sales@ftspeed.com and we will open an investigation with the shipping company.

    To account for late deliveries by the carrier, or errors in delivery, the shipping carrier requires a 3 business day waiting period before allowing customer service to file a missing package claim.

    NON-REFUNDABLE

    These items include but are not limited to:

    • Original shipping fees
    • Free shipping promotions
    • Labor
    • 3rd party shop fees

    RETURNS

    • All packages returned without a return merchandise authorization (rma) will not be processed
    • Return requests must be made within 30 days of the original shipping date,
    • All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.
    • No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles.
    • Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.
    • Customer is responsible for all return shipping costs.
    • Unless another return policy is indicated, products sold by Ftspeed are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
    • An RMA number can be obtained from Ftspeed by sending an email to Sales@ftspeed.com with your name, sales order numbers, and part number of the item(s) you’re returning.
    • All wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.
    • Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to Ftspeed unless the original shipment was in error, or a product is defective and being replaced.

    NON-RETURNABLES 

    Ftspeed often sells items that are not eligible for return. These items include but are not limited to:

    • Clearance items
    • Discontinued items
    • Scratch and dent items
    • Apparel
    • Tires and wheels that have been mounted
    • Programmers and calibrators
    • Custom items/orders
    • Mastercraft items
    • Special Orders
    • Partial Kits

    These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Ftspeed and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

    Ftspeed also sells unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.

    If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

    • Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing Sales@ftspeed.com to have the item returned.
    • If your order isn't in stock and hasn't shipped, please email Ftspeed at Sales@ftspeed.com to request cancellation.
    • NO CANCELLATIONS of Road Armor or Addictive Desert Design products after 48 hours of order being placed. 

    NON-REFUNDABLE

    These items include but are not limited to:

    • Labor
    • 3rd party shop fees
    • Shipping costs

    GIFTCARD

    Gift Cards cannot be returned and may not be redeemed for cash. Ftspeed Gift Cards are issued and managed by Ftspeed and can only be applied to purchases from Ftspeed.com, or at a local Ftspeed storefront. Ftspeed is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.

    CREDIT / REFUNDS

    • Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
    • RMA’s expire 30 days after being issued.
    • Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.
    • Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.
    • International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
    • Ftspeed does not refund shipping charges for returned items.

    CONDITIONS OF USE

    By visiting or purchasing from Ftspeed, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.